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System Operator at Monitoring Center

TeleTrader d.o.o. is part of TeleTrader Software Group, a software company specialized in stock market data and financial analysis, offering a broad portfolio of tools for the processing, visualization and analysis of stock market data. TeleTrader as an internationally acting company head-quartered in Vienna, Austria is selling its products in Europe, North America and Asia and is developing its software in Belgrade.

Within its System Operations Department TeleTrader is offering the following vacancy:

Main Tasks:

  • Provide first level technical support ; handling IT incidents and requests received via telephone, email or Help Desk application
  • Continuous monitoring of production system and taking strictly defined actions
  • Escalate unresolved issues based on critical level to 2nd and 3rd level of support
  • Creating daily reports of system health
  • Working in 2 or 3 shifts for 24/7 coverage
  • Providing daily checks of data from different feeds and exchanges
  • Assist in other system maintenance related tasks


  • Experience in Call Centers operations
  • Knowledge of basic system administration
  • Experience in critical real-time production environment
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
  • Willingness to work in shifts
  • Able to work independently and efficiently
  • Ability to effectively communicate and cooperate with peers

Following skills would be considered as an advantage:

  • Experience in Call Centers operations
  • Knowledge of German language
  • Previous experience in a Level 1 Help Desk role in a large organization
  • Experience with monitoring tools (Nagios, etc.)


  • Work in an established company with market leadership
  • Be a part of a young and dynamic team
  • Solid work environment in a central location in Belgrade
  • Performance oriented payment
  • Get excited by the thrilling area of stock exchanges
  • Internal education
  • Professional physiotherapist (massage and exercises)
  • Full Time employment

We would be pleased to receive your complete application documents including the position you apply for, your CV, salary expectations and the possible start date.

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